Return & Refund Policy:

Refund Policy

At Active Allure, we want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days from the time you receive your item to request a return.

Eligibility for Returns:

To qualify for a return:

• Items must be in the same condition that you received them.
• They must be unworn, unused, and have tags attached.
• Items should be in the original packaging.
• You’ll need to provide the receipt or proof of purchase.

How to Start a Return:

To begin the return process, contact us at myactiveallure@gmail.com. We will provide instructions on how to send your return. Please note that returns must be sent to the address we provide. Items sent back without requesting a return first will not be accepted.

For any questions about returns, you can always reach us at myactiveallure@gmail.com.

Damages and Issues:

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong product, contact us immediately, and we will resolve the issue promptly.

Non-Returnable Items:

Unfortunately, some items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants).
• Custom products (e.g., special orders, personalized items).
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

We also cannot accept returns on sale items or gift cards.

Exchanges:

If you want a different item, the quickest way to do this is to return your original purchase, and once the return is accepted, make a separate order for the new item.

European Union 14-Day Cooling-Off Period:

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without needing a justification. The item must be in its original, unworn, unused condition, with tags attached and in its original packaging. Proof of purchase is required.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be automatically processed to your original payment method within 10 business days.

Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If 15 business days have passed since your refund was approved and you have not received it, please contact us at myactiveallure@gmail.com.