FAQ
Welcome to the Active Allure FAQ page! Below are some common questions and answers that might help you. If you can't find what you're looking for, feel free to contact us.
1. What is Active Allure?
Active Allure is your one-stop shop for stylish and high-quality activewear and lifestyle apparel. We specialize in providing trendy and comfortable clothing that fits your everyday routine, from workouts to casual outings.
2. Where are you located?
We are an online-only store based out of 1627 Mayfair Dr. Mesquite, Tx. 75149. This allows us to serve customers worldwide, bringing you the best products right to your doorstep!
3. What payment methods do you accept?
We accept a wide range of payment methods, including:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Meta
- Shop Pay
4. How do I track my order?
Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website here.
5. How long does shipping take?
Shipping times depend on your location:
- Economy Within Country: 5-10business days sometimes sooner.
- International: 7-21 business days Please note that shipping times may vary during holiday seasons. Learn more about shipping on our Shipping Information page.
6. What is your return policy?
We offer hassle-free returns within 30 days of your purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions.
7. Do you offer free shipping?
Yes! We offer free shipping on all economy orders. Free for international orders on most products. Learn more on our Shipping Information page.
8. How do I contact customer service?
You can contact our customer service team at:
- Email: myactiveallure@gmail.com
- Phone:214-207-9276
- Or, fill out our Contact Us form and we will get back to you within 24-48 hours.
9. How do I care for my activewear?
We recommend washing all Active Allure clothing in cold water and tumble drying on low. Avoid using bleach and fabric softeners to keep the material's elasticity and vibrant colors intact.
10. Do you offer any discounts or promotions?
Yes, we regularly offer promotions and discounts! Sign up for our newsletter or follow us on social media to stay updated on the latest deals. You can also check our Sales Page for any ongoing offers.
Still have questions? Feel free to reach out to us anytime! We’re here to help make your shopping experience as smooth as possible.